WOLVES ONLINE SHOP
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CUSTOMER SERVICES

POSTAGE & DELIVERY INFORMATION
Please select the correct postage rate for your region when adding to shopping cart. Failure to do so may result in your order despatch being delayed whilst you are billed for the outstanding postage.

PayPal Account Problems
If you're experiencing any problems related to your PayPal account, you will need to speak directly to PayPal for support. They offer a comprehensive online help area, with answers to many of the common questions. Alternatively, you can contact PayPal by telephone on 0870 7307 191.
Click here to view the PayPal help section.

Contact Us
If you don't find the answer to your queries in any of the above sections, you can contact us directly by email.

For all shop queries, email us at : sales@wolverhampton-speedway.com

FREQUENTLY ASKED QUESTIONS

Is shopping online with Wolverhampton Speedway safe ?
A 'secure' site always displays the gold "padlock" symbol in the status bar of your internet browser window. The main pages of the online track shop are hosted on non-secure servers, because they are purely information pages, so the gold padlock will not appear while you are browsing the online shop. However, when you view your shopping cart and proceed to the checkout stage - where your debit or credit card details are taken, you will see the symbol appear. At this stage, you will be in the safe and secure environment of PayPal.

Which types of payment cards are accepted ?
We accept Visa, Visa/Delta, Mastercard, Discover and American Express cards.

Why do I need to create a PayPal account ?
We use PayPal as our payment processing agents, so you need an account to be able to make a payment to us. Setting up an account is free and easy, and takes just a few minutes. Once you have created your account the first time, then you'll not need to create it again. On your next visit, simply enter your PayPal username and password.

What will be shown on my bank statement ?
The payment will be shown on your bank statement or credit card statement as a payment made to 'Wolverhampton Speedway').

Will I get a receipt for my order ?
Yes, you should receive a confirmation receipt by email shortly after you complete the transaction. We advise you to print or retain a copy for your records. We also send out a receipt with the order.

How soon will my order arrive ?
Providing the items you have ordered are in stock, we will endeavor to despatch your order within 7 working days - but may take up to 21 days during periods of high demand.

Payment has cleared, but I have not received my order. Why ?
If your item is in stock, it should have been dispatched as soon as we received confirmation of your payment clearing into our account. If you have not received your order within 10 days of your payment clearing, please contact us by email at sales@wolverhampton-speedway.com and give us as much information as possible.

Will my order arrive together ?
Usually, we will dispatch your order as one complete package, providing we have all your order in stock. However from time to time it may be necessary to mail items separately, in order to keep postage and packing costs to a minimum.

My items are faulty. What happens next ?
If your order is damaged or faulty, please contact us by email as soon as possible at sales@wolverhampton-speedway.com giving as much information as you can.

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